Dear customers, orders placed on FRIDAY after 14:00 SATURDAY, SUNDAY and on holidays are PROCESSED the first working day after that. Orders placed on a weekday after 14:00 are PROCESSED the next day. You can receive a call from our staff within 24 hours after you place an order - not valid for SATURDAY, SUNDAY and HOLIDAYS.
Main supplier - Speedy company for Sofia and for the country.
After an order from a User is received in the online store soleti.bg, a consultant on our site contacts him in order to clarify the details and to confirm the order. In case the ordered product is not available, the order can be canceled. Deliveries are made by courier company Speedy, to the company's office. Delivery is made only after confirmation by the customer !!!
Deliveries are not made on Sundays and public holidays.
Payment on delivery (cash on delivery): upon receipt of the goods the amount due to the courier is paid.
Product return conditions
Within 14 working days after receiving the product, you have the right to return it according to art. 55, para. 1 of the Consumer Protection Act (CPA). We will refund you the full amount paid for it according to art. 55, para. 6 of the Consumer Protection Act.
It is necessary to follow the described steps:
- Send an e-mail to the address: firstname.lastname@example.org in which to indicate the order number, the code (s) of the returned product (s).
- Send the product in the condition in which you received it, without having processed it in any way, together with the receipt, the goods receipt, the product label and the packaging.
The costs incurred for the delivery to return the purchase are at your expense.
The value of the returned goods can be refunded by bank transfer or by cash on delivery by courier (upon return of the goods), to be refunded within 30 days from the date of return.
For additional information contact us by email or by phone.